Privacy policy

Last Updated: 2025/11/27 (YYYY/MM/DD)

IceLuxe operates this store and website (including all related information, content, features, tools, products, and services) to provide you with a curated shopping experience (the "Service"). IceLuxe is operated by Shopify, which enables us to provide the Service. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, make a purchase or other transaction through, or otherwise interact with the Service. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall take precedence regarding the collection, processing, and disclosure of personal information.

Please read this Privacy Policy carefully. By accessing or using the Service, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used, and disclosed as described herein.

Personal Information We Collect or Process

The term "personal information" refers to information that identifies, or can reasonably be associated with, you or another individual. Personal information does not include information collected anonymously or information that has been anonymized so that it no longer identifies an individual. Depending on how you use our services, your location, and the extent permitted or required by applicable law, we may collect or process the following categories of personal information (including inferences drawn from such information):

  • Contact Information Includes your name, address, billing address, shipping address, phone number, and email address.
  • Financial Information Includes credit card, debit card, or financial account numbers; payment details; financial account information; transaction specifics; payment methods; payment confirmations; and other payment-related information.
  • Account Information Includes usernames, passwords, security questions, and various settings or preferences.
  • Transaction Information Includes products you have viewed, items added to your cart or wishlist, purchases, returns, exchanges, cancellations, and your past transaction history.
  • Communications with Us Includes information contained in communications you have with us, such as inquiries made to customer support.
  • Device Information Includes information about your device, browser and network connection, your IP address and other unique identifiers.
  • Information Regarding Usage Includes information about your interactions with the service (such as how and when you access the service, and how you navigate through it).

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you Includes instances such as when you create an account, visit or use the service, contact us, or otherwise provide your personal information to us.
  • Automatically through the service Includes collection from your device when you use our products or services or visit our websites, as well as collection via cookies and similar technologies.
  • From our service providers Includes instances where we engage service providers to utilize specific technologies, or to collect or process your personal information on our behalf.
  • From our partners and other third parties

How We Use Your Personal Information

Depending on how you interact with us and which services you use, we may use your personal information for the following purposes:

  • Providing, Customizing, and Improving the Service We use personal information to provide services to you. This includes fulfilling contracts with you, processing payments, handling orders, remembering your preferences and interests, sending account-related notifications, processing purchases, returns, exchanges, and other transactions, creating, maintaining, and managing your account, arranging deliveries, facilitating returns and exchanges, enabling the posting of reviews, and providing a personalized shopping experience—such as recommending products based on your purchase history. This may include using your personal information to better customize and improve our services.
  • Marketing and Advertising We use your personal information for marketing and promotional purposes. This includes sending marketing, advertising, or promotional communications via email, text message, or postal mail, as well as displaying online advertisements—within our services or on other websites—based on products or services you have previously purchased or added to your cart, or based on your history of using our services.
  • Security and Fraud Prevention We use your personal information to authenticate accounts, provide a secure payment and shopping experience, detect, investigate, and respond to potential fraudulent, unauthorized, illegal, dangerous, or malicious activity, and to ensure public safety and the security of our services. If you register an account to use our services, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other access information with anyone else.
  • Communicating with You We use your personal information to provide customer support, respond to you promptly, deliver effective services, and maintain our business relationship with you.
  • Legal Reasons We use your personal information to comply with applicable laws and to respond to valid legal processes, including requests from law enforcement or government agencies. We also use it to participate in or investigate civil discovery proceedings, potential or actual litigation, and other legal disputes, as well as to investigate and enforce potential violations of our Terms of Service or other policies.

Methods of Personal Information Disclosure

In certain circumstances, and in accordance with this Privacy Policy, we may disclose your personal information to third parties for legitimate purposes. Such circumstances may include the following:

  • Shopify, vendors and other third parties that provide services on our behalf, such as IT administration, payment processing, data analysis, customer support, cloud storage, fulfillment and shipping.
  • We share information with business and marketing partners that provide marketing services and deliver advertisements to you. For example, we use Shopify to support personalized advertising in conjunction with third-party services based on your online activity across different merchants and websites. Our business and marketing partners use your information in accordance with their respective privacy policies. Depending on where you live, you may have the right to instruct us not to share your information for targeted advertising or marketing based on your online activity across different merchants and websites.
  • Disclosure when you have directed, requested, or consented to the sharing of specific information with third parties (for example, in connection with the shipment of products, or the use of social media widgets or login integrations).
  • Sharing with our affiliates or other entities within our corporate group.
  • Disclosure in connection with business transactions (such as mergers or bankruptcy proceedings), to comply with applicable legal obligations (including responding to subpoenas, search warrants, or similar requests), to enforce applicable terms of service or policies, and to protect or defend our services, our rights, and the rights of our users or others.

Relationship with Shopify

The service is hosted by Shopify, which collects and processes personal information regarding your access to and use of the service in order to provide and improve the service for you. Information you submit to the service is transmitted to and shared with Shopify—as well as third parties that may be located in countries other than your country of residence—for the purpose of providing and improving the service. Furthermore, to protect, expand, and improve our business, we utilize certain enhanced features provided by Shopify that incorporate data and information obtained from your interactions with this store, other sellers, and Shopify. To provide these enhanced features, Shopify may use personal information collected regarding your interactions with this store, other sellers, and Shopify. In such cases, Shopify is responsible for the processing of your personal information and will address any requests you may have to exercise your rights regarding the use of your personal information for these purposes. To learn more about how Shopify uses your personal information and the rights you may have, please see below. Shopify Consumer Privacy Policy Depending on your location, you may be able to exercise certain rights regarding your personal information here. Shopify Privacy Portal Link.

External Service Websites and Links

The service may contain links to websites or other online platforms operated by external services. If you follow links to sites that are not affiliated with or controlled by us, please review the privacy and security policies, as well as any other terms of use, for those sites. We make no guarantees and assume no responsibility regarding the privacy or security practices of such sites, nor for the accuracy, completeness, or reliability of any information found therein. Information that you provide in public or semi-public spaces—such as on third-party social networking platforms—may be visible to other users of our service or the respective platform, without any restrictions on how it may be used by us or by the platform itself. The inclusion of such links does not constitute an endorsement or recommendation, unless explicitly stated otherwise on our service regarding the content, owners, or operators of those platforms.

Children’s Data

This service is not intended for children, and we do not intentionally collect personal information from individuals who have not reached the age of majority in their respective jurisdictions. If you are the parent or legal guardian of a child who has provided us with personal information, you may contact us using the details provided below to request the deletion of that information. As of the effective date of this Privacy Policy, we have no actual knowledge that we "share" or "sell" (as defined under applicable law) the personal information of individuals under the age of 16.

Security and Retention of Your Information

Please be aware that no security measure is perfect or impenetrable; therefore, we cannot guarantee "perfect security." Furthermore, information you transmit to us may not be secure during transit. We advise against using insecure communication channels when sharing highly confidential or sensitive information with us.

The retention period for your personal information varies based on several factors, including maintaining your account, providing services, complying with legal obligations, resolving disputes, and enforcing other applicable agreements or policies.

Your Rights and Choices

Depending on your location, you may have some or all of the rights described below regarding your personal information. Please note that these rights are not absolute; they may apply only in specific circumstances, and we may decline your request where permitted by law.

  • Right of Access / Right to Know You may have the right to request access to the personal information we hold about you.
  • Right to Deletion You may have the right to request the deletion of the personal information we hold about you.
  • Right to Correction You may have the right to request the deletion of the personal information we hold about you.
  • Right to Data Portability You may have the right to receive a copy of the personal information we hold about you, or—subject to certain conditions and exceptions—to request that it be transferred to an external service.
  • Managing Communication Preferences We may send you promotional emails; however, you can opt out at any time by using the unsubscribe (unsubscribe) option provided within those emails. Please note that even if you opt out, we may still send you non-promotional communications, such as important notices regarding your account or orders.

You can exercise these rights where indicated on the Services or by contacting us using the contact information below. To learn more about how Shopify uses your personal information and about your rights, including rights relating to data processed by Shopify, please visit: https://privacy.shopify.com/en

You will not be treated unfavorably for exercising these rights. Where permitted or required by applicable law, we may need to verify your identity before processing your request. In accordance with applicable law, you may designate an agent to exercise these rights on your behalf. Before we can accept a request from an agent, they must provide documentation proving they have been authorized by you, and we may also require you to verify your identity directly with us. We will respond to your request within the timeframes stipulated by applicable law.

Complaints

If you have any concerns regarding how we handle your personal information, please contact us using the details provided below. Depending on your location, you may have the right to appeal our decisions or to lodge a complaint with your local data protection authority.

International Transfers

Please be aware that your personal information may be transferred, stored, or processed outside of your home country.

When we transfer your personal information outside the European Economic Area (EEA) or the United Kingdom, we do so based on recognized transfer mechanisms—such as the European Commission’s Standard Contractual Clauses or, where applicable, equivalent contracts issued by the relevant UK authorities—unless the destination country is recognized as providing an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time due to changes in our operational methods, or for other business, legal, or regulatory reasons. Revised versions of this Privacy Policy will be posted on this website, the "Last Updated" date will be updated, and we will provide notification as required by applicable law.

Contact Us

If you have any questions regarding our privacy practices or this Privacy Policy, or if you wish to exercise your rights, please call us at:support@tyofficeltd.com or send an email to:Ebisu-nishi, Shibuya-ku, JP-13, 150-0021, JP