Refund policy
[Regarding Cancellations]
Cancellations or similar requests cannot be accepted under any circumstances once an order has been placed.
Please carefully check the color and size of the items before placing your order.
✔️ Please note that once an order is confirmed, we begin the fulfillment process immediately. Therefore, we cannot accommodate any cancellations or changes after a purchase has been made, regardless of the payment method used. Thank you for your understanding.
[Regarding Product Returns]
・In the event that you receive a defective item or an item that clearly differs from your order:
*Please note that certain design elements—such as product logos, engravings, or fasteners—may be subject to change without prior notice.
If an item you receive is defective or clearly differs from your order, we will provide an exchange or a refund after verifying the returned item.
(Please note that we cannot accept returns if you do not contact us within [5] days of the product's arrival, or if the item falls under any of the categories listed below.)
Please be aware that returns or exchanges are not accepted in the following cases:
・Returns based on customer preference (e.g., the color, size, or overall impression differs from what was expected)
・Items for which more than [6] days have passed since delivery
・Items that have been used
・Items that have become soiled or damaged while in the customer's possession
▶As a general rule, we do not offer refunds; instead, we handle returns and exchanges.
However, in cases where a replacement item cannot be provided, we will issue a refund once the returned item has been received and verified.
For returns or exchanges, please contact us at the email address provided below.
When contacting us, please use the subject line: "Regarding Returns and Exchanges."
In the body of your email, please include your full name, the date and time of your order, and the name of the item(s) purchased.
Please note that we cannot accept returns or exchanges for items if more than [6] days have passed since delivery. Please ensure you send an email—including photos of the item—before this period expires.
Please be aware that all return and exchange requests are subject to a review of the provided images.
Please note that we cannot be held responsible for any issues that occur during the shipping process.
Regarding Extended Absence
If an item is returned to us because it remained unclaimed past the carrier's storage deadline—due to reasons such as an extended absence, refusal of delivery, or an incorrect/incomplete address—it will be treated as a return due to customer circumstances.
In such cases, as we have incurred both the initial shipping costs and the return shipping costs, we are unable to provide a refund.
If you would like the item to be reshipped, you will be responsible for the associated reshipping costs ([2,000] JPY).
We will arrange for reshipment once your payment has been confirmed.
Please note that even if you choose not to have the item reshipped, we cannot provide a refund for the product cost, as we have already incurred the costs for both the initial shipment and the return shipment, along with other related fees.
Contact Email Address: support@tyofficeltd.com